FAQs
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What is your return and exchange policy?
We currently do not offer exchanges. You may return eligible items within 7 calendar days of delivery. To be accepted, items must be unused, unwashed, with all original tags intact, and returned in their original packaging.
Please note:
- Made-to-order items are non-returnable.
- For RI Ritu Kumar items above Rs.50,000, return requests must be made by contacting us via WhatsApp (+91-9372505940) or email ([email protected]). Refunds for these items will only be processed after the product reaches our warehouse and passes a thorough quality check.
Special Note: We do not offer returns or exchanges on international orders.
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How can I cancel my order after placing it?
Orders can be canceled within a limited time before they are processed for shipping. If you're an Indian customer, you can cancel your order directly through your Ritu Kumar account under the “My Orders” section.
For international orders, the cancellation option is not available online. You may reach out to us at [email protected] within 48 hours of placing the order for cancellation assistance.
Once shipped, cancellations are not possible, but you may be eligible for a return after delivery (for domestic orders only).
Please note: Made-to-order items are not eligible for cancellation.
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How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email and/or SMS. You can also log in to your account and view tracking details in the “My Orders” section.
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Do you ship internationally and within India?
Yes, we ship both across India and to multiple international destinations. Shipping availability and timelines vary depending on the delivery location.
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What are the shipping policies?
Most of our orders are shipped within 48 hours. However, certain items may have extended dispatch timelines. You can check the specific shipping time on the product page—look for the "Estimated Dispatch Time" located just below the "Add to Cart" button.
For international orders, dispatch typically takes 7–10 working days.
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Are there any custom duties or import taxes for international orders?
Yes, international customers may be charged customs duties or import taxes depending on their country’s regulations. These charges are not included in the product price or shipping fees and must be paid by the recipient. You may check out shipping policy here - https://www.ritukumar.com/cms/shipping
7. What are the shipping charges for domestic and international orders?
Shipping charges vary based on your order value and location:
Domestic (India):
- Orders of Rs.1500 or above: Free shipping
- Orders below Rs.1500: Rs.99 shipping fee
International:
- Orders of Rs.23,000 or above: Free shipping
- Orders below Rs.23,000: Rs.3500 shipping fee
(or the equivalent amount in your respective currency)
Shipping charges are automatically calculated at checkout based on your order total and delivery location.
8. How do I initiate a return or exchange?
We encourage customers to manage their returns online for a quick and seamless experience. To initiate a return, please follow these steps:
- Visit ritukumar.com
- Click on the ‘Login’ button
- Enter your registered phone number
- You’ll receive an OTP (One-Time Password) on your phone
- Enter the OTP to access your account
- Go to ‘My Orders’ and select the order you wish to return
- Follow the prompts to complete your return request
If your order was placed via Cash on Delivery (COD), please ensure you provide your bank details during the return process for the refund. You may https://www.ritukumar.com/cms/returns%26exchange
9. What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, digital wallets, and international cards. Currency options adjust automatically based on your region—INR for India, USD or local currencies for global customers.
International customers can pay using credit cards or PayPal for a secure and seamless checkout experience.
10. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for select locations within India. The option will be visible at checkout if your pin code is eligible.
Please note, COD is available for orders up to Rs.25,000 only.
11. How do I choose the correct size? Do you have a size guide?
Yes, every product page includes a detailed size guide. Please refer to it before making a purchase to find your perfect fit.
12. How should I care for and wash my garments?
Care instructions are listed on each product page and garment tag. We generally recommend dry cleaning for delicate or embroidered items to maintain their quality.
13. Do you have physical stores? Where are they located?
Yes, we have multiple store locations across major cities in India. You can find the nearest store using our Store Locator page here - https://www.ritukumar.com/storelocator
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How can I contact customer service?
You can reach our customer care team through the following channels:
- Call us: 1800-123-9562 (Monday to Friday, 9:00 AM – 6:00 PM IST)
- WhatsApp us: +91-9372505940
- Email: [email protected]
We're here to assist you with any queries or concerns.
15. Do you offer gift cards or vouchers?
Currently, we do not offer gift cards or vouchers for use on the website. However, customers can purchase physical gift cards from our retail stores, which can be redeemed in-store only.
16. Are there any ongoing promotions or discounts?
Yes, we run seasonal sales and exclusive promotions. Keep an eye on our homepage or sign up for our newsletter for the latest updates.
17. How can I stay updated on new collections and offers?
Subscribe to our newsletter or follow us on Instagram, Facebook, and other social media platforms for the latest launches, news, and promotions.
18. Is it safe to shop on your website?
Absolutely. Our website uses secure payment gateways and SSL encryption to protect your personal and payment information at every step.
We follow industry-standard security protocols to ensure your data is safe.
International customers can shop with confidence knowing that we support globally trusted payment methods like credit cards and PayPal, and maintain strict data privacy and transaction security measures across all regions.
19. Do you offer customization?
Yes, we offer a wide range of made-to-order items online that can be customized to suit your size preferences.
Our customer care team is happy to assist you through call, WhatsApp, or even video call if needed, to guide you through the customization process and ensure a smooth and satisfactory experience.
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What happens if I refuse to pay customs duties on my international order?
If an international customer refuses to pay the applicable customs duties or import taxes, and the shipment is returned to us, we will process a refund only after deducting the following:
- To-and-fro international shipping charges
- Any customs or handling charges incurred in India
The remaining balance will be refunded to the original mode of payment.
21. Are there any countries you do not ship to?
Yes, currently we do not ship to the following countries:
Bangladesh, Russia, Pakistan, and Turkey.
We apologize for the inconvenience and appreciate your understanding.
21. About Items on 70% discount
We would like to inform you that items on 70% discount are non returnable. In case of any damage, defect, missing items please let us know within 48 hours. Post 48 hours the items would be considered as sold.