For any enquiries, complaints or concerns email us on firstname.lastname@example.org or call us on +91 124-3884369 from Monday to Friday between 8.30 AM- 5.00 PM.
Will my money be refunded or will I get a credit voucher?
In case of exchanges, we will credit the amount you paid for the products as a credit into a registered online account, however an exchange is subject to availability of the item in our stock.
What shipping method does the website use?
We use a large network of courier partners to deliver your products including Blue Dart, Delhivery, and Speed Post for domestic orders, and Fed Ex and DHL for International Orders.
What are the charges for shipping in India?
Shipping is free within India for orders above 1500 Rupees. Orders below 1500 Rupees will carry a charge of additional 80 Rupees which is non-refundable.
Are there any charges for international shipping?
- Yes, we levy a minimal shipping fee to deliver goods internationally. Information on the same can be found by following this link - https://www.ritukumar.com/shipping-information
How long until my order ships?
We dispatch products from Monday to Friday. Once you place the order, we will aim to dispatch the order in 2-3 working days. Should there be a delay, you will be informed by the Customer care team.
How does cash on delivery work?
COD is only available at selected zip codes and for orders below 5000 Rupees on Label Ritu Kumar and 7000 on Ritu Kumar. Please note, COD is not available on RI Ritu Kumar. To check availability of COD at your zip code, kindly check below:
Once you have placed your order with selecting payment method 'Cash On Delivery', we follow a simple process:
You will receive an email to inform you that we have received your order and details.
Is there an additional charge for cash on delivery?
Yes, COD orders have an additional charge of 150 Rupees, which is non-refundable.
Do I need to set up an account to place an order?
No, you do not need to sign up to place an order. You can check-out as a guest, however you would not be able to check the status of the order, as a guest. You can hence connect with email@example.com, in this case.
I am based out of India and I want to place an order for a delivery abroad. Is it possible?
Yes, we ship across the world.